Hi, we’re changing the way healthcare communicates.

Medchat helps teams easily deploy custom chatbots that enhance communication and automate workflows.

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Trusted by great companies


Vanderbilt
TruHearing
Covenant
SimonMed
WellSpan
Aeroflow

A fully integrated suite

Hundreds of healthcare organizations of all sizes—from startups to enterprise—use Medchat to increase revenue, drive down costs, and automate manual processes.


Chat

Transform how consumers interact with your organization by providing modern communication tools at scale.

Live Chat

Connect patients with live agents

Texting

Effective outbound engagement

Team Chat

Secure internal team communication

Bots

Leverage cutting-edge machine learning models to rapidly build and deploy custom bots for workflow automation.

Chatbot

No-code platform for automation

Answer Bot

Call deflection with patient self-assistance

Triage Bot

Triage patients to appropriate venue of care

Bot Framework

Build advanced automation bots

NLP

Next-level AI for patient experience

Reporting

Robust data pipeline and warehouse gives you access to structured data for actionable business insights.

Custom Reports

Analyze data for powerful insights

Secure from top to bottom.

Every design decision at Medchat begins with the safety and privacy of your data. Risk assessments, infrastructure as code, continuous integration, secure development lifecycle, automated deployments, strict access and privilege escalation controls, vigilant monitoring, regular audits, and a community of top security researchers that ensures no stone goes unturned.

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Used Across Healthcare

We work with organizations across the healthcare spectrum to deliver exceptional experiences to today’s healthcare consumer - without hiring an army.

Hospital/Health System

Improve patient access, reduce contact center cost, and automate common workflows.

Physician Practice

Acquire more patients, offer self service, and decrease staffing costs.

Health Plan

Increase enrollment and improve support. From purchasing a plan to filing a claim.

Retail

Enhance patient service and communication while capturing new business.

Pharma & Market Access

Improve patient & provider access to life saving treatments and drive program compliance.

Clinical Trials

Improve trial enrollment, engagement, and compliance from protocol to FDA submission.

Endless Integrations

Every organization is unique. This is why Medchat takes a custom approach for each integration. From omnichannel, to embedded interfaces, to custom bots. We provide custom integration options to meet the specific needs of our customers.

  • Electronic Health Record (EHR)
  • Customer Relationship Management (CRM)
  • Practice Management System (PMS)
  • Clinical Trial Management Systems (CTMS)
  • Laboratory Information Management System (LIMS)
  • Patient Recruitment Systems (PRS)
  • Medical Information Management
  • Electronic Care Report Form (eCRF)
  • And much more...