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From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

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Let’s Chat

From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

Prefer to email us directly? Drop us a line at

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Hi, we’re MedChat

Smart, HIPAA-compliant live chat for healthcare.

The fastest, most secure way to help your patients and your company.
Play Video Hi, we’re MedChat

Better conversations. No worries.

Grow your healthcare organization faster and manage patient communication more efficiently, for much less than the cost of your call center. With a simple widget download, you can integrate MedChat’s messaging platform with your website or patient portal to engage visitors, routing them to the correct agent by topic or department. Install it in seconds — roll out the red carpet for good.


Forget phone tag.

Communicate with clients in the most convenient, confidential way for them, while reducing headaches and cost. Patients would much rather chat from the privacy of their devices than remain on hold while being passed around from agent to agent. (96% of patient complaints are related to customer service.) And because MedChat can proactively engage visitors to your website, we help organizations convert more casual healthcare shoppers into patients.

Great organizations chat with us.
  • Warby Parker
  • Baylor Scott & White
  • Premier Allergy
  • Surgery Partners


Director of Customer Relations |

MedChat has been an absolute game changer for Thanks to their HIPAA secure system, our company is finally able to deliver the kind of chat service that is expected by today's patient and consumer. We are able to redirect our Call Center Agents to a far more efficient means of addressing patient needs and concerns, which results in vastly improved patient care along with a huge increase in individual employee production. Icing on the cake is the wonderful customer/tech support delivered by the team at MedChat.

Real-Time Assistance

Double your capacity, maximize return.

Staffing a call center is expensive and inefficient. A phone agent can only handle one call at a time — leading to long hold times, frustrated patients, unhappy agents, and continuously increasing costs. With MedChat, an agent can easily chat with multiple patients at once. With this increased efficiency you can handle patient inquires faster, better, and with fewer full-time agents.

How Our Customers Use MedChat
  • Schedule appointments
  • Coordinate billing and payment
  • Answer care-related questions
  • Distribute & refill prescriptions
  • Help students at university health centers
  • Provide insurance-related info
  • Give post-surgery instructions
  • Convert website visitors into new patients
  • Manage referrals
. . . and much more

The only live chat solution built for healthcare

Without a doubt, secure chat is the future of healthcare communication. But not all live chat solutions are created equal. MedChat is designed exclusively to serve the healthcare industry, built to handle all the confidentiality, security, and time-sensitive health concerns unique to the patient experience.

Our Vision

Better care starts with better communication.

Gain trust (and more business) with happier patients

Often, patients’ lives are on hold while they sort out details related to their health. MedChat shows them that their wellbeing is your office’s greatest priority too.

Guaranteed HIPAA compliance

Confidential, secure exchange is the only way to operate with MedChat. You’ll never need to worry about patient confidentiality or security in the chat client.

Keep better records

Chats are logged and stored for quick reference to previous conversations. Meanwhile, MedChat’s features make it easier for agents to get consistently correct information from patients, and improve future communication with chat analytics.

Increase employee satisfaction

Because MedChat reduces patient frustrations and makes it easier to manage administrative tasks, employees who use it also report higher job satisfaction than call center agents.

Discover why healthcare loves MedChat

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