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From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

Prefer to email us directly? Drop us a line at


Let’s Chat

From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

Prefer to email us directly? Drop us a line at

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Hi, we’re MedChat

Smart, HIPAA-compliant live chat for healthcare.

The fastest, most secure way to help your patients and your company.
Get Started Hi, we’re MedChat

Better conversations. No worries.

MedChat’s widget integrates with your website or patient portal to engage visitors, routing them to the correct agent by topic or department. Install it in seconds — roll out the red carpet for good.


More Efficiency. Fewer FTE's.

Forget phone tag. Communicate with clients in the most comfortable, confidential way for them, while reducing headaches and cost. Increased efficiency aside, most people today are just more comfortable messaging than picking up the phone. Meet your patients in their comfort zone, whenever they prefer, wherever they happen to be.

Great organizations work with us.
  • Warby Parker
  • Baylor Scott & White
  • Premier Allergy
  • Surgery Partners


Director of Customer Relations |

MedChat has been an absolute game changer for Thanks to their HIPAA secure system, our company is finally able to deliver the kind of chat service that is expected by today's patient and consumer. We are able to redirect our Call Center Agents to a far more efficient means of addressing patient needs and concerns, which results in vastly improved patient care along with a huge increase in individual employee production. Icing on the cake is the wonderful customer/tech support delivered by the team at MedChat.

Real-Time Assistance

Real-time assistance
in no time

From medical groups and startups to large health systems and insurance companies, MedChat customers represent the full healthcare spectrum. Just add the chat widget to your website or portal — start chatting with patients in minutes.

How Our Customers Use MedChat
  • Schedule appointments
  • Coordinate billing and payment
  • Answer care-related questions
  • Distribute & refill prescriptions
  • Help students at university health centers
  • Provide insurance-related info
  • Give post-surgery instructions
  • Convert website visitors into new patients
  • Manage referrals
. . . and much more

The only live chat solution built for healthcare

Staffing a call center is expensive and inefficient. Agents can only manage one call at a time, at great cost to the organization. And great frustration to patients.

Patients would much rather chat from the privacy of their devices than remain on hold while being passed around from agent to agent. (96% of patient complaints are related to customer service.)

Without a doubt, secure chat is the future of healthcare communication. But not all live chat solutions are created equal. MedChat is designed exclusively to serve the healthcare industry, built to handle all the confidentiality, security, and time-sensitive health concerns unique to the patient experience.

Our Vision

Better care starts with better communication.

Gain trust with happy patients

Often, patients’ lives are on hold while they sort out details related to their health. MedChat shows them that their wellbeing is your office’s greatest priority too.

Guaranteed HIPAA compliance

Confidential, secure exchange is the only way to operate with MedChat. You’ll never need to worry about patient confidentiality or security in the chat client.

Keep better records

Chats are logged and stored for quick reference to previous conversations. Meanwhile, MedChat’s features make it easier for agents to get consistently correct information from patients, and improve future communication with chat analytics.

Double your capacity, maximize return

An agent can only handle one phone call at a time — but they can easily chat with multiple patients at once. Comfortably handle a much greater load with fewer staff.

Discover why healthcare loves MedChat

Get Started