Open Menu Contact
MedChat

Let’s Chat

From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

Prefer to email us directly? Drop us a line at sales@medchatapp.com

MedChat

Let’s Chat

From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

Prefer to email us directly? Drop us a line at sales@medchatapp.com

Please enter a valid email.

MedChat

Great!

Your message has been received! Someone from our sales team will be in touch soon

Healthcare, meet access.

MedChat is designed for a streamlined user experience, exclusively for healthcare. Get acquainted with it in minutes. Know everything at a glance (except how you lived without it).

MedChat
Quick, web-based installation

No downloads, no spinning wheels.

Just place the MedChat widget onto your website to begin chatting immediately. In 3 simple steps, you can customize for your office. Your patients then click into the chat window and choose their topic to get routed to the right person.

MedChat

An intuitive Agent Dashboard for supportive, efficient agents

Real-time monitoring

Gain insight to help you help patients. See how many people are waiting to be connected to an agent, then quickly add agents to meet demand. Or, see which topics are overloaded and adjust accordingly, and much more.

MedChat

Analytics

Improve future conversations with meaningful analytics. See total chats by topic to determine trends in patient needs, or chats per hour to better manage your availability at peak times. Monitor your agents’ progress and quickly course correct if necessary.

MedChat

Chat tagging

Organize conversations with pre-defined tags. You can separate chats by new or existing patients, for instance, to gain deeper insight. Measure segments to analyze the bigger picture: how chat is performing, what customers are chatting about, and the overall health of your business.

MedChat

Keep a cozy waiting roomn

When agents reach their capacity, a real-time queue shows patients their estimated wait time.

MedChat

Always know what to say

Smart, sensitive, and secure exchanges
Stored Replies

Keep your office’s policy language and responses to FAQs at the ready. You can pull snippets from this customized library of common, compliant replies directly into chat.

MedChat
Document Transfer

Share forms, reports, prescriptions, and more instantly and confidentially. (It’s more secure than email.)

MedChat
2-Factor Authorization

Verify the identity of your users and the health of their devices before connecting with them.

MedChat

Conversation Transfer

While chatting with patients, you can transfer them to a another department or agent with ease. Patients who are transferred get immediately connected with the first available agent.

Get Started
MedChat

Request Information

With this breakthrough feature, agents can send pre-built “Request Information” forms to the widget to collect details in a secure way. Let the patient spell their info out for you directly and all at once, right in your chat conversation.

MedChat

Michelle

Chief Operating Officer | Personalabs.com

We love using MedChat for our live chat solution. There is a huge peace of mind knowing that your messages are HIPAA compliant. The platform is very user friendly and none of our customer service team have had any issues using it, which is a first. MedChat also offers great support and a friendly bunch. What more could you ask for.

EMR integration

MedChat is fully scalable for healthcare offices of any size, but we also do custom integrations and support for enterprise clients. Our team can configure MedChat to push chats into patient charts, for example.

We are the only chat that has the ability to integrate directly with your organizations EMR: from Athena, to AllScripts, to Epic, and more.

Contact Sales
MedChat

Discover why healthcare loves MedChat

Get Started