MedChat patient chat

Smart, HIPAA-Compliant Live Chat for Patient Communication

Build a rapport on their terms, in your favor. Do more for your patients with less effort and fewer resources.

MedChat patient chat screen

A New Level of Engagement in Healthcare

MedChat’s widget easily installs on your website to engage current and new patients. They don’t have to download or remember passwords, and their chats are automatically routed to the correct agent by topic or department. Install it in seconds — roll out the red carpet for good.

MedChat’s widget easily installs on your website

A Look at the Numbers

90% of patients don’t feel obligated to stay with a healthcare organization

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90% of patients don’t feel obligated to stay with a healthcare organization that doesn’t offer a great digital experience.

96% of patient complaints were related to factors outside of the exam room

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96% of patient complaints were related to factors outside of the exam room, with communication being the biggest complaint.

Double your capacity, maximize return.

Staffing a call center is expensive and inefficient. Phone agents can only handle one call at a time — cue long hold times, frustrated patients, unhappy agents, and soaring costs. With MedChat, each agent can easily handle multiple patient inquiries faster and better. You can staff fewer agents, and your team and patients are happier.

Our customers use Live Chat to...

Manage appointment scheduling

Manage appointment scheduling and rescheduling

Assist with billing

Assist with billing and coordinate payment

Advise on care-related inquiries

Advise on care-related inquiries

Coach for population health

Coach for population health

Distribute and refill prescriptions

Distribute and refill prescriptions

Manage referrals

Manage referrals

Communicate pre- and post appointment

Communicate pre- and post appointment

Convert website visitors into new patients

Convert website visitors into new patients

And more...

MedChat reporting

Reporting

MedChat chat log screen
MedChat analytics screen
MedChat monitoring screen
MedChat chat log screen
MedChat custom tagging screen
MedChat analytics screen

Analytics

Improve future conversations with meaningful analytics. See total chats by topic to determine trends, or chats per hour to better manage availability at peak times.

MedChat monitoring screen

Real-Time Monitoring

Gain insight to help patients better. See how many people are waiting to be connected to an agent — or which topics are busiest — then quickly adjust for demand.

MedChat chat log screen

Chat Logs

MedChat stores all your conversations in a chat log for easy review. See which agents are handling conversations well and where coaching is needed.

MedChat custom tagging screen

Predefined and Custom tagging

Organize conversations with tags. You can separate chats by new or existing patients, for instance. Measure segments to analyze the bigger picture: how chat is performing, most common topics, and the overall health of your organization.

Built for healthcare.

Totally Customizable for Your Team

You can make the MedChat widget perfect for your organization. It’s easy to customize anything, from the look and feel to the operational structure.

Customize colors
Color customization example
Outreach message customize

But the real beauty of MedChat is that the platform is built exclusively for healthcare teams — equipped with features to meet your unique needs.

Medchat product screen
Drop to upload
Insurance_Card.pdf

Secure File Transfer

Agents and patients can securely transfer any files, even sensitive ones, back and forth. Think: patient forms, insurance cards, prescriptions, and test results.

Chat Transfer

Agents can easily transfer a chat to another agent or topic — a painful and frustrating process over the phone that becomes a breeze when using chat.

MedChat avatar

Thank you! Can you help me with scheduling an appointment as well?

User avatar

You're welcome! Let me transfer you to Monica who handles our appointments.

MedChat patient chat screen
MedChat patient chat screen

Stored Replies

Agents can choose from a library of pre-approved responses to answer patient FAQs faster than ever. Even newbies sound like seasoned veterans.

Post-Chat Surveys

Track customer sentiment and satisfaction with after-chat surveys. Results help you refine performance for the best customer experience.

Track customer sentiment and satisfaction with after-chat surveys

Request Information From

Instead of collecting patient info over the phone, send them a “Request for Information.” These completely customizable forms allow the patient to securely provide their own information — resulting in greater efficiency and more accurate data.

MedChat requestion information form screen
MedChat requestion information form patient view

EMR Integration

MedChat has the ability to integrate directly with your organization's EMR or practice management system: from Athena, to Cerner, to EPIC, and more. Our team can configure MedChat to push chats into patient charts, for example.

MedChat has the ability to integrate directly wiht your organization's EMR
MedChat is designed exclusively to serve the healthcare industry

The Only Live Chat Solution Built for Healthcare

Without a doubt, secure chat is the future of healthcare communication. But not all live chat solutions are created equal. MedChat is designed exclusively to serve the healthcare industry, built to handle all the confidentiality, security, and time-sensitive health concerns unique to the patient experience.

Answer Patients While on the Move

MedChat native iOS and Android apps make it easy to answer patients no matter where you are or when they text. Respond immediately when your team is available and set a custom auto-response for after-hours texts.

Coming Soon
MedChat App on iOS
MedChat App on Android

We offer Two-Way Texting, too.
Interested in learning more?

Two-Way Texting

Boost your business with better patient communication.

Team Chat

Improve conversions by reaching out with ease.