The #1 Patient Access and Engagement Platform.

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  • Improve Patient Access
  • Increase Revenue
  • Eliminate Long Hold Times
  • Increase New Patient Capture
  • Decrease Costs
  • Increase Patient Satisfaction
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Features List

All MedChat Plans Include...

Data encryption in transit and at rest

Data Encryption in Transit & at Rest

HIPAA compliance

HIPAA Compliance

2-factor authorization

2-Factor Auth

iOS and Android apps

iOS & Android Apps

Coming Soon
Business associate agreement

Business Associate Agreement

Custom password policies

Custom Password Policies

Login audit logs

Login Audit Logs

Team and account management

Team & Account Management

No fuss. Just features.

Team Chat

  • Public Chats
  • Direct Messages
  • Private Chats
  • Secure File Transfer

Live Chat

  • Multi Widget Management
  • Chat Widget Customization
  • Outreach Message
  • Real-Time Waiting Queue
  • Chat Transfer (Topic/Department)
  • Pre-Defined Tags
  • Max Active Chat Limits
  • Agent Priority Settings
  • Chat Routing by Topic/Dept.
  • Multi Level Chat Notifications
  • Auto Transfer
  • Stored Replies
  • Custom Tags
  • Secure File Transfer
  • Analytics (Widget and Agent)
  • Real-Time Monitoring
  • Patient Page Indicator
  • Private Topics
  • Request Information Forms
  • Chat Transfer (Agent)
  • Auto Responders
  • After Chat Survey
  • Chat Logs
  • PHI Access Audit Logs

Two-Way Texting

  • Two-Way Texting
  • Secure Chat Link (Live Chat)
  • Message Release
  • Auto Release
  • Auto Response Message
  • Advanced Chat Filtering
  • Inactivity Release
  • Permission Management (Start/Stop)
  • Text Routing by Phone Number, Topic, Department
  • Side-by-Side Chat & Text View


  • 24/7 Dedicated Support
  • 99.9% Guaranteed Uptime SLA
  • Custom Redline BAA
  • Custom Redline MSA
  • Security Program Overview
  • Invoice Payment
  • Support for e-Discovery
  • Live Training Sessions
  • Dedicated Customer Success, Onboarding Team
  • Option EMR or Management System Integration
  • Custom Data Retention Policy
We believe everyone should have access to quality healthcare

Improving Healthcare Access For All

At MedChat, we believe everyone should have access to quality healthcare. That’s why we offer special discount pricing for qualified
nonprofit organizations.

Enterprise Security &
HIPAA Compliance

From data encryption in transit and at rest, to continuous deployments, and third party penetration testing, MedChat operates a comprehensive security and compliance program to ensure data security on behalf of our customers.

Security is not just another feature