A singular platform for team and patient communication

Simple and transparent pricing for healthcare organizations of all sizes.

Essential

Includes Live Chat and Free Team Chat. Perfect for organizations that want to improve team collaboration and inbound patient communication.

Price per User

$50 /month

 

  • Easy-to-setup Live Chat
  • Increase New Patient Capture
  • Decrease Phone Calls

Premium

Includes Two-Way Texting, Live Chat and Free Team Chat. Perfect for organizations that want to improve inbound and outbound patient communication.

Price per User

$70 /month

*Plus $0.01 per text message

  • Streamline Patient Communication
  • Increase Revenue
  • Improve Patient Satisfaction

Enterprise

For large healthcare organizations that need custom agreements, dedicated support, and guaranteed uptime.

  • Dedicated Support
  • Guaranteed Uptime SLA
  • Custom Redline Agreements
  • Onboarding and Training
  • Invoice Payment
Features List

All MedChat Plans Include...

Data encryption in transit and at rest

Data Encryption in Transit & at Rest

HIPAA compliance

HIPAA Compliance

2-factor authorization

2-Factor Auth

iOS and Android apps

iOS & Android Apps

Business associate agreement

Business Associate Agreement

Custom password policies

Custom Password Policies

Login audit logs

Login Audit Logs

Team and account management

Team & Account Management

No fuss. Just features.

Free Plan

Team Chat

  • Public Chats
  • Direct Messages
  • Private Chats
  • Secure File Transfer

Essential Plan

Team Chat, Live Chat

Everything from Free Plan, plus...

  • Multi Widget Management
  • Chat Widget Customization
  • Outreach Message
  • Real-Time Waiting Queue
  • Chat Transfer (Topic/Department)
  • Pre-Defined Tags
  • Max Active Chat Limits
  • Agent Priority
  • Chat Routing by Topic Dept.
  • Multi Level Chat Notifications
  • Auto Transfer
  • Stored Replies
  • Custom Tags
  • Secure File Transfer
  • Analytics (Widget and Agent)
  • Real-Time Monitoring
  • Patient Page Indicator
  • Private Topics
  • Request Information Forms
  • Chat Transfer (Agent)
  • Auto Responders
  • After Chat Survey
  • Chat Logs
  • PHI Access Audit Logs

Premium Plan

Team, Live Chat, Two-Way Texting

Everything from Essential Plan, plus...

  • Two-Way Texting
  • Secure Chat Link (Live Chat)
  • Message Release
  • Auto Release
  • Auto Response Message
  • Advanced Chat Filtering
  • Inactivity Release
  • Permission Management (Start/Stop)
  • Text Routing by Phone Number, Topic, Department
  • Side-by-Side Chat & Text View

Enterprise

Everything. Yes everything, plus...

  • 24/7 Dedicated Support
  • 99.9% Guaranteed Uptime SLA
  • Custom Redline BAA
  • Custom Redline MSA
  • Security Program Overview
  • Invoice Payment
  • Support for e-Discovery
  • Live Training Sessions
  • Dedicated Customer Success, Onboarding Team
  • Option EMR or Management System Integration
  • Custom Data Retention Policy
Friendly billing policy

Friendly Billing Policy

At MedChat, we believe billing should be fair and transparent. If a user joins your team in the middle of a billing cycle, we'll prorate the amount so that you only pay for the days they were active. Because that's how friends treat friends.

Enterprise Security &
HIPAA Compliance

From data encryption in transit and at rest, to continuous deployments, and third party penetration testing, MedChat operates a comprehensive security and compliance program to ensure data security on behalf of our customers.

Security is not just another feature
We believe everyone should have access to quality healthcare

Improving Healthcare Access For All

At MedChat, we believe everyone should have access to quality healthcare. That’s why we offer special discount pricing for qualified
nonprofit organizations.

Frequently Asked Questions

MedChat accounts, pricing and more

How do you define a user for billing purposes?

A user is anyone on your team that has an account on MedChat.

We need to add new users to our team. How will that be billed?

We'll add the prorated total for that user to your bill for the current billing cycle.

As an example, suppose your team is on the Essential plan, which costs $50 per active user per month. You add a new team member 17 days into your billing period and there are 13 days remaining in that cycle. The per-day cost for each user $50 / 30, so we will add a pro-rated amount of $21.66 ($50 / 30 * 13) to your next bill.

What are my payment options - credit card and/or invoicing?

Essential and Premium plans are automatically billed via credit card. If you’re a Premium plan member spending at least $2,000, you may request to be invoiced. Enterprise accounts are always invoiced.

Do Essential and Premium plans have a minimum contract length?

There is no minimum contract for Essential and Premium plans. Both are month to month so you can upgrade, downgrade, or cancel at any time.

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