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Custom Reports helps teams quickly analyze their Medchat data to get actionable business insights.

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What’s the average survey rating by Agent?

What’s the average survey rating by Agent?
How many text messages were sent per phone number?

How many text messages were sent per phone number?
What is the daily summary of Live Chat interactions?

What is the daily summary of Live Chat interactions?
At what step in our Rx Refill bot are we seeing the most dropoff?

At what step in our Rx Refill bot are we seeing the most dropoff?
How quickly, on average, are my agents responding to patient messages?

How quickly, on average, are my agents responding to patient messages?
How many interactions are we getting after hours?

How many interactions are we getting after hours?
How many total chats did we receive yesterday vs the day before?

How many total chats did we receive yesterday vs the day before?
How many outbound texts did the team send for referral scheduling?

How many outbound texts did the team send for referral scheduling?
What’s a summary of my daily agent metrics?

What’s a summary of my daily agent metrics?
What is the summary of all chatbot interactions?

What is the summary of all chatbot interactions?
What was our most popular chat topic last month?

What was our most popular chat topic last month?
What’s the average survey rating by Agent?

What’s the average survey rating by Agent?
How many text messages were sent per phone number?

How many text messages were sent per phone number?
What is the daily summary of Live Chat interactions?

What is the daily summary of Live Chat interactions?
At what step in our Rx Refill bot are we seeing the most dropoff?

At what step in our Rx Refill bot are we seeing the most dropoff?
How quickly, on average, are my agents responding to patient messages?

How quickly, on average, are my agents responding to patient messages?
How many interactions are we getting after hours?

How many interactions are we getting after hours?
How many total chats did we receive yesterday vs the day before?

How many total chats did we receive yesterday vs the day before?
How many outbound texts did the team send for referral scheduling?

How many outbound texts did the team send for referral scheduling?
What’s a summary of my daily agent metrics?

What’s a summary of my daily agent metrics?
What is the summary of all chatbot interactions?

What is the summary of all chatbot interactions?
What was our most popular chat topic last month?

What was our most popular chat topic last month?
What’s the average survey rating by Agent?

What’s the average survey rating by Agent?
How many text messages were sent per phone number?

How many text messages were sent per phone number?
What is the daily summary of Live Chat interactions?

What is the daily summary of Live Chat interactions?
At what step in our Rx Refill bot are we seeing the most dropoff?

At what step in our Rx Refill bot are we seeing the most dropoff?
How quickly, on average, are my agents responding to patient messages?

How quickly, on average, are my agents responding to patient messages?
How many interactions are we getting after hours?

How many interactions are we getting after hours?
How many total chats did we receive yesterday vs the day before?

How many total chats did we receive yesterday vs the day before?
How many outbound texts did the team send for referral scheduling?

How many outbound texts did the team send for referral scheduling?
What’s a summary of my daily agent metrics?

What’s a summary of my daily agent metrics?
What is the summary of all chatbot interactions?

What is the summary of all chatbot interactions?
What was our most popular chat topic last month?

What was our most popular chat topic last month?
AgentName
AverageRating
Clark, Joanne
3.3
Gray, Sheila
3.5
David, Jackson
4.2
Hines, Hugh
4.6
15 rows
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Powerful insight powered by KQL

KQL is a simple query language that allows anyone to build custom reports and get instant answers. No more dedicated engineers building and maintaining data pipelines or warehouses. You get structured access to your Medchat data so you can answer critical business questions and take action faster.

Our powerful editor optimizes your workflow with syntax highlighting, descriptive errors, and auto-completion—it’s like a built-in IDE for building custom reports.

Your data at your fingertips

Our editor provides access to a full map of your data stored in Medchat. This makes building queries a breeze, even across Medchat product lines - Live Chat, Chatbots, Answer Bot, Texting, and more.

Save and share with others

Save custom queries to run on demand, or share with teammates who can run and build on them.

Extract with ease

Our editor gives anyone the ability to download their report as a CSV or Excel file. For advanced use cases and automation, use our custom reports API.

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