Open Menu Contact
MedChat

Let’s Chat

From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

Prefer to email us directly? Drop us a line at sales@medchatapp.com

MedChat

Let’s Chat

From small groups to large enterprises, we can customize a plan that’s right for you. We’re here to help every step of the way.

Prefer to email us directly? Drop us a line at sales@medchatapp.com

Please enter a valid email.

MedChat

Great!

Your message has been received! Someone from our sales team will be in touch soon

Your data’s security means
everything to you. Us too.

We don’t consider security just another feature. It’s the foundation of everything we do.

And for good reason: we built MedChat for the complex security needs of healthcare. We understand how important the responsibility of safeguarding this data is to our customers.

See why some of the top healthcare companies in the world trust us with their data.

MedChat

How we protect you

MedChat is designed with multiple layers of protection across a distributed, reliable infrastructure. You can chat with patients knowing that Personal Health Information (PHI) is secure.

We encrypt all data, both in transit between our apps and servers, and at rest using the latest recommended secure cipher suites and protocols.

Universal employee background checks, recorded logs of every touchpoint, and role-based permissions on restricted areas are just a few of the ways we keep you safe. Meanwhile, tools like custom password policies and two-step verification help protect your account from unwanted access.

MedChat

Ashely

Director of Marketing | SurgeryPartners.com

We needed to move quickly and launch live chat seamlessly across multiple call centers. MedChat delivered on every deadline and supported us well through a smooth launch. The training materials and quality of customer service exceeded our expectations. We booked a new patient within hours of launch! MedChat continues to deliver as we expand our call center capabilities online and strive to provide excellent patient communication.

MedChat

Industry Best Practices

Risk assessment, infrastructure as code, continuous integration, secure development lifecycle, automated deployments, strict access and privilege escalation controls, vigilant monitoring, regular audits, incident response, penetration testing, staff training, and so much more.

How we protect patient privacy

It's our highest priority to protect patient data from unauthorized access. Robust policies and controls safeguard the collection, use, and disclosure of PHI.

We place strict controls over our own access to production data within MedChat. Only select senior staff have security clearance to access the systems that store and process Customer Data, and only when absolutely necessary. Technical controls ensure that any access to Customer Data is logged.

MedChat

HIPAA and HITECH compliance

As a healthcare technology company, we operate in accordance with all applicable privacy and data protection laws, including HIPAA and HITECH. MedChat signs a Business Associate Agreement (BAA) with every customer and a custom BAA and Master Service Agreement (MSA) with enterprise clients.

We adhere to regulatory and legislative compliance requirements, enforcing our commitment to the highest standards.

Data centers where PHI is stored hold HIPAA/HITECH, HITRUST, ISO 27001, ISO 27017, SOC 1, SOC 2, and SOC 3 compliance.

MedChat

Internal and External Application Security Testing

Our engineering team regularly performs automated and manual application security testing. Their mission? To identify and patch potential security vulnerabilities and bugs on our application.

We also work with third-party security specialists via a sophisticated bounty program. This means the MedChat application consistently undergoes rigorous testing by some of the top security experts in the world.

MedChat

Discover why healthcare loves MedChat

Get Started