Automation Studio
Create intelligent bots that automate communication
Reporting Studio
Quickly analyze data to get actionable business insights
One platform for
healthcare
One platform for
healthcare
One platform for
healthcare
One platform for
healthcare
We’re changing the way healthcare communicates with an intelligent AI workforce - at scale.
We’re changing the way healthcare communicates with an intelligent AI workforce - at scale.
Trusted by the most innovative companies in healthcare
The future is automated
Medchat automates conversations on behalf of providers, payers, and life science companies. Our autonomous workforce completes simple and complex tasks traditionally done by a live human agent.
We deploy a unique partnership model that delivers unmatched speed to value with quantifiable ROI and initial deployment in under four weeks.
Automation Solutions
Automation Solutions
Patient Triage
Prior Authorization
Health Risk Assessment
Scheduling
Referrals
New Patient Intake
Portal Assistance
Missing Information
Surgery Prep
Discharge
Billing Assistance
Employee Benefits
Rx Refill
Close Gaps in Care
Request Medical Records
Claims & Benefits
Help Members Find Care
Member Enrollment
Check Eligibility
Provider Appeals
Common Questions
Lower Cost Option
Medicaid Enrollment
Medicare Enrollment
Subrogation
Update Information
Coordination of Benefits
Trial Recruitment & Enrollment
Trail Retention & Administration
Medical Device Activation
Medical Device Support
Financial Assistance Enrollment
Medication Adherence
Medical Information
New Prescription & Specialty Pharmacy
Hub Services
Medication Shipping & Delivery
Safety & Quality Questionnaires
Adverse Event Reporting
Missing Information
Co-Pay Assistance
Check Claims Status
Rx Refill
Trial Scheduling
85%
cost reduction in Medchat autonomous agent transaction vs traditional live agent.
85%
cost reduction in Medchat autonomous agent transaction vs traditional live agent.
Limitless Power
Limitless Power
Unmatched Flexibility
Unmatched Flexibility
>60%
phone call volume reduction when Medchat autonomous workforce deployed at scale.
2x
productivity increase of Medchat augmented live agents when handed a transaction from an autonomous agent.
Overcome staffing shortages with intelligent automation
Overcome staffing shortages with intelligent automation
3x
increase in response / completion rates with autonomous outbound engagements.
One platform
One platform
One platform
The only solution designed to fully automate complex and specialized communication tasks in healthcare, giving your team the on-demand power to automate the workload of hundreds of full-time employees.
Automation Studio
Automation Studio
Automation Studio
No-code / Low-code studio that empowers teams to rapidly design and deploy an autonomous AI workforce - without IT resources.
Modenza
CoPay Eligibility
Save Draft
Published
Provided Answers
1: {{Goverment_Care}} - Do you have insurance
from any Federal Healthcare Program?
1: {{Goverment_Care}} - Do you have insurance
from any Federal Healthcare Program?
2: {{Sixty_Five_Retired}} - Are both you and your
partner over 65 years of age and retired?
2: {{Sixty_Five_Retired}} - Are both you and your
partner over 65 years of age and retired?
3: {{SSDI}} - Do you receive Social Security
Disability (SSDI) or any other Social Security Administration (SSA) benefit?
3: {{SSDI}} - Do you receive Social Security
Disability (SSDI) or any other Social Security Administration (SSA) benefit?
4: {{Military}} - Do you receive insurance from
the military?
4: {{Military}} - Do you receive insurance from
the military?
Check Eligibility
Download Card
Yes
No
Transfer to Topic
Not Eligible Message
Based on your response to the questions you may not be eligible for the Modenza Co-Pay Savings Program.
Search blocks
CoPay Eligibility
Save Draft
Published
Provided Answers
1: {{Goverment_Care}} - Do you have insurance
from any Federal Healthcare Program?
2: {{Sixty_Five_Retired}} - Are both you and your
partner over 65 years of age and retired?
3: {{SSDI}} - Do you receive Social Security
Disability (SSDI) or any other Social Security Administration (SSA) benefit?
4: {{Military}} - Do you receive insurance from
the military?
Check Eligibility
Download Card
Yes
No
Transfer to Topic
Not Eligible Message
Based on your response to the questions you may not be eligible for the Modenza Co-Pay Savings Program.
Search blocks
Modenza
Live Chat with
Co-Pilot
A reimagined Live Chat experience with an intelligent GPT-powered co-pilot to optimize agent productivity and patient satisfaction.
Switch
From on hold to automation. Reduce call volume and wait times by allowing patients to switch to an autonomous agent mid-call.
Modern Health
1
0:06
mute
keypad
audio
mute
mute
mute
Hi there! I can help you get your
appointment scheduled.
What is your name and DOB?
Hi there! I can help you get your
appointment scheduled.
What is your name and DOB?
Hi there! I can help you get your appointment scheduled.
What is your name
and DOB?
Modern Health
Transferred from Phone
Mia
Mia
Meet Mia - Machine Intelligent Assistance. Leverage the latest LLM and GPT models to power next-generation automation.
Good morning. How can I help you?
What are the criteria to qualify for this trial? And will
I get paid if I participate?
Yes, trial participants will be compensated and receive reimbursement for all travel expenses.
Below is an outline of the Inclusion Criteria:
If you're interested in participating in the trial, I can
help you check your eligibility and start your enrollment.
Great this is what I was needing.
Trial Criteria
Male or female between 50-70 years of age
Have been clinically diagnosed with asthma
Have been on a stable dose of Modenza for at least eight weeks prior to study
Does not smoke or use any other nicotine-containing products
Good morning. How can I help you?
What are the criteria to qualify for this trial? And will I get paid if I participate?
Yes, trial participants will be compensated and receive reimbursement for all travel expenses.
Below is an outline of the Inclusion Criteria:
If you're interested in participating in the trial, I can help you check your eligibility and start your enrollment.
Yes, I'd like to see if I am eligible.
Trial Criteria
Male or female between 50-70 years of age
Have been clinically diagnosed with asthma
Have been on a stable dose of Modenza for at least eight weeks prior to study
Does not smoke or use any other nicotine-containing products
Good morning. How can I help you?
What are the criteria to qualify for this trial?
And will I get paid if I participate?
Yes, trial participants will be compensated and receive reimbursement for all travel expenses.
Below is an outline of the Inclusion Criteria:
If you're interested in participating in the trial, I can help you check your eligibility and start your enrollment.
Yes, I'd like to see if I am eligible.
Trial Criteria
Male or female between 50-70 years of age
Have been clinically diagnosed with asthma
Have been on a stable dose of Modenza for at least eight weeks prior to study
Does not smoke or use any other nicotine-containing products
Spaces
Designed for fast, efficient conversations. Organized internal communication channels help both clinical and business teams work better together.
Jules Hastings
10:09 am
Have we received a referral for patient Justin Anderson? It would have come from Dr. Louhan at Cardinal Primary Care.
Samuel James
10:09 am
I have not seen it come across. Give me a moment to check.
Olivia Williams
10:09 am
It just came across a few min ago. I'll reach out to the patient momentarily to get them scheduled.
Jules Hastings
10:09 am
Have we received a referral for patient Justin Anderson?
It would have come from Dr. Louhan at Cardinal
Primary Care.
Samuel James
10:09 am
I have not seen it come across. Give me a moment to check.
Olivia Williams
10:09 am
It just came across a few min ago. I'll reach out to the patient momentarily to get them scheduled.
Jules Hastings
10:09 am
Have we received a referral for patient Justin Anderson? It would
have come from Dr. Louhan at Cardinal Primary Care.
Samuel James
10:09 am
I have not seen it come across. Give me a moment to check.
Olivia Williams
10:09 am
We have most of our team available, so we should be good to
handle the rush.
Jules Hastings
10:09 am
Have we received a referral for patient Justin Anderson? It would
have come from Dr. Louhan at Cardinal Primary Care.
Samuel James
10:09 am
I have not seen it come across. Give me a moment to check.
Olivia Williams
10:09 am
We have most of our team available, so we should be good to
handle the rush.
Jules Hastings
10:09 am
Have we received a referral for patient Justin Anderson? It would have come from Dr. Louhan at Cardinal Primary Care.
Samuel James
10:09 am
I have not seen it come across. Give me a moment to check.
Olivia Williams
10:09 am
We have most of our team available, so we should be good to
handle the rush.
Conversational Texting
Automate outbound engagement across every stage of the patient journey for human-centered health experiences at scale.
Reporting Studio
Reporting Studio
Reporting Studio
Reporting
Studio
Custom dashboards give your team immediate access to critical metrics, allowing for coordinated insight-driven action.
Ratings
Average Rating
5.0
Ratings submitted
920
Custom Metrics
Avoided Calls
36,325
RX: Refill
RX: Shipping Status
RX: Insurance Update
Scheduling Requests
9,731
Appointments: Cancel
Appointments: New Patient
Appointments: Reschedule
Interactions By Time of Day
Busiest Time: 12pm-1pm
Automated Interactions
103,563
Case Studies
Immediate results. Long-term impact.
Immediate results. Long-term impact.
Real-world outcomes that reduce call volume, labor costs and enhance the patient experience.
50%
Increase in member engagement
67%
Decrease in provider phone hold times
80%
Decrease in member hold times
50%
Reduction in abandonment
rate
Keri Downer
Chief Operating Officer
“Medchat has enhanced our member experience. Being able to provide multiple channels of communication allows us to accommodate clients across many industries. Additionally, adding the ability to send an outbound text to our members has increased our responsiveness by 50%. Higher member engagement results in better outcomes for the member and the health plan.”
90%
Patient satisfaction
10k
Call center calls avoided per month
60k
Augmented patient calls per month
Brock Bassetti
Senior Director of Customer Experience Technology
“Medchat is a wonderfully agile and easy to use tool that allows us to quickly and nimbly implement innovative processes and experiences to keep up with the ever changing demands of healthcare operations."
<
30 days
For initial deployment
18%
Decrease in annual call volume (78k fewer calls)
19%
Increase in registered patients
95%
Patient satisfaction
Crystal Hill
Patient Connect Manager
“Medchat has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, MedChat has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care."
50%
Increase in member engagement
67%
Decrease in provider phone hold times
80%
Decrease in member hold times
50%
Reduction in abandonment
rate
Keri Downer
Chief Operating Officer
“Medchat has enhanced our member experience. Being able to provide multiple channels of communication allows us to accommodate clients across many industries. Additionally, adding the ability to send an outbound text to our members has increased our responsiveness by 50%. Higher member engagement results in better outcomes for the member and the health plan.”
90%
Patient satisfaction
10k
Call center calls avoided per month
60k
Augmented patient calls per month
Brock Bassetti
Senior Director of Customer Experience Technology
“Medchat is a wonderfully agile and easy to use tool that allows us to quickly and nimbly implement innovative processes and experiences to keep up with the ever changing demands of healthcare operations."
<
30 days
For initial deployment
18%
Decrease in annual call volume (78k fewer calls)
19%
Increase in registered patients
95%
Patient satisfaction
Crystal Hill
Patient Connect Manager
“Medchat has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, MedChat has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care."
50%
Increase in member engagement
67%
Decrease in provider phone hold times
80%
Decrease in member hold times
50%
Reduction in abandonment
rate
Keri Downer
Chief Operating Officer
“Medchat has enhanced our member experience. Being able to provide multiple channels of communication allows us to accommodate clients across many industries. Additionally, adding the ability to send an outbound text to our members has increased our responsiveness by 50%. Higher member engagement results in better outcomes for the member and the health plan.”
90%
Patient satisfaction
10k
Call center calls avoided per month
60k
Augmented patient calls per month
Brock Bassetti
Senior Director of Customer Experience Technology
“Medchat is a wonderfully agile and easy to use tool that allows us to quickly and nimbly implement innovative processes and experiences to keep up with the ever changing demands of healthcare operations."
<
30 days
For initial deployment
18%
Decrease in annual call volume (78k fewer calls)
19%
Increase in registered patients
95%
Patient satisfaction
Crystal Hill
Patient Connect Manager
“Medchat has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, MedChat has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care."
50%
Increase in member engagement
67%
Decrease in provider phone hold times
80%
Decrease in member hold times
50%
Reduction in abandonment
rate
Keri Downer
Chief Operating Officer
“Medchat has enhanced our member experience. Being able to provide multiple channels of communication allows us to accommodate clients across many industries. Additionally, adding the ability to send an outbound text to our members has increased our responsiveness by 50%. Higher member engagement results in better outcomes for the member and the health plan.”
90%
Patient satisfaction
10k
Call center calls avoided per month
60k
Augmented patient calls per month
Brock Bassetti
Senior Director of Customer Experience Technology
“Medchat is a wonderfully agile and easy to use tool that allows us to quickly and nimbly implement innovative processes and experiences to keep up with the ever changing demands of healthcare operations."
<
30 days
For initial deployment
18%
Decrease in annual call volume (78k fewer calls)
19%
Increase in registered patients
95%
Patient satisfaction
Crystal Hill
Patient Connect Manager
“Medchat has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, MedChat has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care."
50%
Increase in member engagement
67%
Decrease in Provider phone hold times
80%
Decrease in member hold times
50%
Reduction in abandonment
Keri Downer
Chief Operating Officer
“Medchat has enhanced our member experience. Being able to provide multiple channels of communication allows us to accommodate clients across many industries. Additionally, adding the ability to send an outbound text to our members has increased our responsiveness by 50%. Higher member engagement results in better outcomes for the member and the health plan.”
90%
Patient satisfaction
10k
Call center calls avoided per month
60k
Patient interviews per month