Automation Studio

Create intelligent bots that automate communication

Reporting Studio

Quickly analyze data to get actionable business insights

One platform for

healthcare

One platform for

healthcare

One platform for

healthcare

One platform for

healthcare

We’re changing the way healthcare communicates with an intelligent AI workforce - at scale.

We’re changing the way healthcare communicates with an intelligent AI workforce - at scale.

Trusted by the most innovative companies in healthcare

The future is automated

Medchat automates conversations on behalf of providers, payers, and life science companies. Our autonomous workforce completes simple and complex tasks traditionally done by a live human agent.

We deploy a unique partnership model that delivers unmatched speed to value with quantifiable ROI and initial deployment in under four weeks.

Automation Solutions

Automation Solutions

  • Patient Triage

    Prior Authorization

    Health Risk Assessment

    Scheduling

    Referrals

    New Patient Intake

    Portal Assistance

    Missing Information

    Surgery Prep

    Discharge

    Billing Assistance

    Employee Benefits

    Rx Refill

    Close Gaps in Care

    Request Medical Records

  • Claims & Benefits

    Help Members Find Care

    Member Enrollment

    Check Eligibility

    Provider Appeals

    Common Questions

    Lower Cost Option

    Medicaid Enrollment

    Medicare Enrollment

    Subrogation

    Update Information

    Coordination of Benefits

  • Trial Recruitment & Enrollment

    Trail Retention & Administration

    Medical Device Activation

    Medical Device Support

    Financial Assistance Enrollment

    Medication Adherence

    Medical Information

    New Prescription & Specialty Pharmacy

    Hub Services

    Medication Shipping & Delivery

    Safety & Quality Questionnaires

    Adverse Event Reporting

    Missing Information

    Co-Pay Assistance

    Check Claims Status

    Rx Refill

    Trial Scheduling

85%

cost reduction in Medchat autonomous agent transaction vs traditional live agent.

85%

cost reduction in Medchat autonomous agent transaction vs traditional live agent.

Limitless Power

Limitless Power

Unmatched Flexibility

Unmatched Flexibility

>60%

phone call volume reduction when Medchat autonomous workforce deployed at scale.

2x

productivity increase of Medchat augmented live agents when handed a transaction from an autonomous agent.

Overcome staffing shortages with intelligent automation

Overcome staffing shortages with intelligent automation

3x

increase in response / completion rates with autonomous outbound engagements.

One platform

One platform

One platform

The only solution designed to fully automate complex and specialized communication tasks in healthcare, giving your team the on-demand power to automate the workload of hundreds of full-time employees.

Automation Studio

Automation Studio

Automation Studio

No-code / Low-code studio that empowers teams to rapidly design and deploy an autonomous AI workforce - without IT resources.

Modenza

CoPay Eligibility

Save Draft

Published

Provided Answers

1: {{Goverment_Care}} - Do you have insurance
from any Federal Healthcare Program?

1: {{Goverment_Care}} - Do you have insurance
from any Federal Healthcare Program?

2: {{Sixty_Five_Retired}} - Are both you and your
partner over 65 years of age and retired?

2: {{Sixty_Five_Retired}} - Are both you and your
partner over 65 years of age and retired?

3: {{SSDI}} - Do you receive Social Security
Disability (SSDI) or any other Social Security Administration (SSA) benefit?

3: {{SSDI}} - Do you receive Social Security
Disability (SSDI) or any other Social Security Administration (SSA) benefit?

4: {{Military}} - Do you receive insurance from
the military?

4: {{Military}} - Do you receive insurance from
the military?

Check Eligibility

Download Card

Yes

No

Transfer to Topic

Not Eligible Message

Based on your response to the questions you may not be eligible for the Modenza Co-Pay Savings Program.

Search blocks

CoPay Eligibility

Save Draft

Published

Provided Answers

1: {{Goverment_Care}} - Do you have insurance
from any Federal Healthcare Program?

2: {{Sixty_Five_Retired}} - Are both you and your
partner over 65 years of age and retired?

3: {{SSDI}} - Do you receive Social Security
Disability (SSDI) or any other Social Security Administration (SSA) benefit?

4: {{Military}} - Do you receive insurance from
the military?

Check Eligibility

Download Card

Yes

No

Transfer to Topic

Not Eligible Message

Based on your response to the questions you may not be eligible for the Modenza Co-Pay Savings Program.

Search blocks

Modenza

Live Chat with

Co-Pilot

A reimagined Live Chat experience with an intelligent GPT-powered co-pilot to optimize agent productivity and patient satisfaction.

Switch

From on hold to automation. Reduce call volume and wait times by allowing patients to switch to an autonomous agent mid-call.

Modern Health

1

0:06

mute

keypad

audio

mute

mute

mute

Hi there! I can help you get your
appointment scheduled.

What is your name and DOB?

Hi there! I can help you get your
appointment scheduled.

What is your name and DOB?

Hi there! I can help you get your appointment scheduled.

What is your name

and DOB?

Modern Health

Transferred from Phone

Mia

Mia

Meet Mia - Machine Intelligent Assistance. Leverage the latest LLM and GPT models to power next-generation automation.

Good morning. How can I help you?

What are the criteria to qualify for this trial? And will
I get paid if I participate?

Yes, trial participants will be compensated and receive reimbursement for all travel expenses.

Below is an outline of the Inclusion Criteria:

If you're interested in participating in the trial, I can
help you check your eligibility and start your enrollment.

Great this is what I was needing.

Thinking...

Trial Criteria

Male or female between 50-70 years of age

Have been clinically diagnosed with asthma

Have been on a stable dose of Modenza for at least eight weeks prior to study

Does not smoke or use any other nicotine-containing products

Good morning. How can I help you?

What are the criteria to qualify for this trial? And will I get paid if I participate?

Yes, trial participants will be compensated and receive reimbursement for all travel expenses.

Below is an outline of the Inclusion Criteria:

If you're interested in participating in the trial, I can help you check your eligibility and start your enrollment.

Yes, I'd like to see if I am eligible.

Trial Criteria

Male or female between 50-70 years of age

Have been clinically diagnosed with asthma

Have been on a stable dose of Modenza for at least eight weeks prior to study

Does not smoke or use any other nicotine-containing products

Good morning. How can I help you?

What are the criteria to qualify for this trial?

And will I get paid if I participate?

Yes, trial participants will be compensated and receive reimbursement for all travel expenses.

Below is an outline of the Inclusion Criteria:

If you're interested in participating in the trial, I can help you check your eligibility and start your enrollment.

Yes, I'd like to see if I am eligible.

Trial Criteria

Male or female between 50-70 years of age

Have been clinically diagnosed with asthma

Have been on a stable dose of Modenza for at least eight weeks prior to study

Does not smoke or use any other nicotine-containing products

Spaces

Designed for fast, efficient conversations. Organized internal communication channels help both clinical and business teams work better together.

Jules Hastings

10:09 am

Have we received a referral for patient Justin Anderson? It would have come from Dr. Louhan at Cardinal Primary Care.

Samuel James

10:09 am

I have not seen it come across. Give me a moment to check.

Olivia Williams

10:09 am

It just came across a few min ago. I'll reach out to the patient momentarily to get them scheduled.

Jules Hastings

10:09 am

Have we received a referral for patient Justin Anderson?
It would have come from Dr. Louhan at Cardinal
Primary Care.

Samuel James

10:09 am

I have not seen it come across. Give me a moment to check.

Olivia Williams

10:09 am

It just came across a few min ago. I'll reach out to the patient momentarily to get them scheduled.

Jules Hastings

10:09 am

Have we received a referral for patient Justin Anderson? It would

have come from Dr. Louhan at Cardinal Primary Care.

Samuel James

10:09 am

I have not seen it come across. Give me a moment to check.

Olivia Williams

10:09 am

We have most of our team available, so we should be good to

handle the rush.

Jules Hastings

10:09 am

Have we received a referral for patient Justin Anderson? It would

have come from Dr. Louhan at Cardinal Primary Care.

Samuel James

10:09 am

I have not seen it come across. Give me a moment to check.

Olivia Williams

10:09 am

We have most of our team available, so we should be good to

handle the rush.

Jules Hastings

10:09 am

Have we received a referral for patient Justin Anderson? It would have come from Dr. Louhan at Cardinal Primary Care.

Samuel James

10:09 am

I have not seen it come across. Give me a moment to check.

Olivia Williams

10:09 am

We have most of our team available, so we should be good to

handle the rush.

Conversational Texting

Automate outbound engagement across every stage of the patient journey for human-centered health experiences at scale.

Reporting Studio

Reporting Studio

Reporting Studio

Reporting

Studio

Custom dashboards give your team immediate access to critical metrics, allowing for coordinated insight-driven action.

Ratings

Average Rating

5.0

Ratings submitted

920

Custom Metrics

Avoided Calls

36,325

RX: Refill

RX: Shipping Status

RX: Insurance Update

Scheduling Requests

9,731

Appointments: Cancel

Appointments: New Patient

Appointments: Reschedule

Interactions By Time of Day

Busiest Time: 12pm-1pm

Automated Interactions

103,563

Case Studies

Immediate results. Long-term impact.

Immediate results. Long-term impact.

Real-world outcomes that reduce call volume, labor costs and enhance the patient experience.

  • <

    30 days

    For initial deployment

    22%

    Decrease in call volume

    (90k fewer calls/year)

    59%

    Increase in new patients

    95%

    Patient satisfaction

    Crystal Hill

    Patient Connect Manager

    “Medchat has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, MedChat has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care."

  • 50%

    Increase in member engagement

    67%

    Decrease in provider phone hold times

    80%

    Decrease in member hold times

    50%

    Reduction in abandonment

    rate

    Keri Downer

    Chief Operating Officer

    “Medchat has enhanced our member experience. Being able to provide multiple channels of communication allows us to accommodate clients across many industries. Additionally, adding the ability to send an outbound text to our members has increased our responsiveness by 50%. Higher member engagement results in better outcomes for the member and the health plan.”

  • $9M

    annual FTE savings

    +10%

    Improved access

    30%

    Reduction in abandonment rate

    Brock Bassetti

    Senior Director of Customer Experience Technology

    “Medchat is a wonderfully agile and easy to use tool that allows us to quickly and nimbly implement innovative processes and experiences to keep up with the ever changing demands of healthcare operations."

  • <

    30d

    For initial deployment

    22%

    Decrease in call volume (90k fewer calls/year)

    59%

    Increase in new patients

    95%

    Patient satisfaction

    Crystal Hill

    Patient Connect Manager

    “Medchat has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, MedChat has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care."

  • 50%