Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy (this “Policy”) describes the privacy policies and practices of MedChat, LLC (“MedChat”, “we”, “us” or “our”), including the types of information that we collect and the ways in which we use and/or share such information.  By accessing any of our websites, services or applications that reference or link to this Policy (each, a “Service” and collectively, the “Services”), you agree to be bound by the terms and conditions of this Policy.

We may add to, modify, or otherwise update this Policy from time to time in our sole discretion by providing notice to you that a new version of this Policy is available.  Without limiting the foregoing, you should review this Policy for any additions, modifications or updates each time that you access or use any of the Services.  Your use of the Services following any additions, modifications or updates to this Policy constitutes your acceptance of such additions, modifications or updates.

Your use of the Services is also subject to the Terms of Service.  If you are accessing the Services on behalf of your employer or another entity or business, your use of the Services may be subject to a separate agreement between your employer (or the relevant entity or business) and MedChat.  In the event of a conflict between any such separate agreement and this Privacy Policy, the separate agreement shall control.  You should contact your employer (or the other entity or business) on whose behalf you are accessing or using the Services in order to understand all of the terms and conditions that apply to your access to and use of the Services.

A. Information We Collect.

In connection with the Services, we may collect the following categories of information:

  • information you provide to us, including your name, your contact information (e.g., email address, phone number, postal address);

  • the content of any messages that you send and/or receive using the Services; 

  • information regarding your use of the Services; 

  • telemetry data (e.g., response times, failed requests); and 

  • any other information that you provide or otherwise make available to us in connection with the Services.

We may also collect general, non-personal, statistical information about the use of the Services automatically, including how many individuals visit a specific page within the Services, how long a visitor stays on such page, and the hyperlinks visitors click.  We collect this information by using cookies, log files and other similar technologies (as further described below).  This information represents a generic overview of users of our Services.

You may choose not to provide certain information to us, but as a result you may not be able to take advantage of some of the features or functionality of the Services.

B. How We Use & Share Information.

We may use the information that we collect in order to:

  • administer the Services and provide the Services to you;

  • personalize the Services for you;

  • enable your access to and use of the Services;

  • assess the performance of the Services;

  • improve, modify or enhance the Services, including the user experience;

  • conduct internal business analysis or other business purposes; and

  • send you communications, including marketing communications.

We do not disclose your information to third parties, except:

  • when we have your permission to make the disclosure;

  • where the disclosure is necessary for the purpose for which the information was obtained;

  • to our third-party service providers in order to provide services to us (including processing payments, sending marketing communications, email delivery, targeted advertisements, and other business operations);

  • where permitted by applicable law or when the disclosure is necessary, in our discretion, for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation; or

  • as otherwise disclosed in this Policy.

Additionally, in the event we are acquired by, or merge or consolidate into, another entity, or if there is a sale of our assets (including in bankruptcy), your information may be transferred to the entity acquiring us or our assets or that survives the merger or consolidation. You acknowledge and agree that in the foregoing circumstances, your information may be disclosed to such third party.

C. Security

We use security measures that we, in our discretion, deem appropriate for the type of information that is provided by you and otherwise collected by us. However, since no method of electronic storage is 100% secure, we cannot guarantee the absolute security of the information stored. We also cannot guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

D. Links to Third Party Websites.

The Services may include links to other websites or applications offered or made available by third parties (each, a “Third-Party Site”). We do not control or endorse any Third-Party Site.  You agree that your use of a Third-Party Site is at your own risk and that we are not responsible for the availability or contents of any Third-Party Site. We recommend that you review the privacy policy applicable to each such Third-Party Site.

E. California Do Not Track Disclosure.

At this time, we do not respond to browser ‘Do Not Track’ signals.

F. International Users.

Our Services are intended for individuals located in the United States.  If you are located outside of the United States and access or use the Services, or submit your information to us, you do so at your own risk and choice.  United States law may not offer the same privacy protections as the law of your jurisdiction.  If you access or use our Services or contact us from outside of the United States, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to and processed in the United States; and (ii) by using our Services or submitting information to us, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with this Policy and United States law.

G. Use By Minors.

We do not knowingly collect any information about children under the age of thirteen.  If we become aware that we have unknowingly collected information from a child under the age of thirteen, we will make commercially reasonable efforts to delete such information.

H. Contact Us.

If you have any questions about this Policy or our treatment of your information, please contact us at