MedChat team chat

Better Communication Means
Better Outcomes — and Happier Patients

Team Chat is a shared space where real-time collaboration happens. Whether you’re a clinical team coordinating patient care, a marketing department working on a new campaign, or IT collaborating on a large project, it all happens inside MedChat.

MedChat team chat screen

Who Uses Team Chat?

Short answer: everyone.

If you work in a healthcare organization, you know how critical communication and team alignment can be. MedChat gives you one seamless place to communicate with your entire organization in a simple, secure, compliant manner. It will transform the way you operate, but it’s easy to control and flexible for your organization’s needs.

Clinical Teams

Sales Teams

Marketing Departments

Access Teams

Administration & C-Level

IT Department

And more...

MedChat gives you one seamless place to communicate with your entire organization

Benefits of Team Chat

Increase Productivity

Enable great company culture

Foster innovation

Guarantee compliance in all communication

Move beyond email for internal communication

Communicate in Team Chat via 3 distinct channel types.

Public or Private Chat, and Direct Messages

Create a public chat called Company Announcements

Example: Create a public chat called Company Announcements that anyone on your team can join and post messages to.

Public Chats

Public Chats are open for anyone at your organization to join

Public Chats are best organized around a topic or idea

Unlike text or email, team members can join and leave chats at any time

Private Chats

Private Chats are closed for more secure team collaboration

Private Chats are best organized around a topic, department, or idea

Team members must be invited to join a private chat

Start a private chat for a special Marketing project
Start a private chat for a special Marketing project

Example: Start a private chat for a special Marketing project, adding only the members of your team who are working on it.

Start a private chat for a special Marketing project

Example: Start a private chat for a special Marketing project, adding only the members of your team who are working on it.

Start a private chat for a special Marketing project

Example: Start a private chat for a special Marketing project, adding only the members of your team who are working on it.

Start a private chat for a special Marketing project

Example: Start a private chat for a special Marketing project, adding only the members of your team who are working on it.

You could start a direct chat to talk one on one

Example: To change shifts with someone on your team, you could start a direct chat to talk one on one.

Direct Chats

Direct Chats are unnamed workspaces where 1-5 members of your team can have a private conversation

Team members must be invited to join a Direct Chat

HIPAA-Compliant, Secure File Transfer

Privately process test results, patient documents, marketing collateral, contracts, and more.

Only members of that channel can view the file

All messages inside MedChat are archived and easily searchable

MedChat’s widget easily installs on your website
True enterprise security

Private. Secure. Groundbreaking.

Team collaboration and privacy work in tandem for powerful, compliant results.

MedChat is designed exclusively for healthcare, so privacy, security, and HIPAA compliance is built into our mission and our code. We go above and beyond industry best practices — with risk assessment, infrastructure as code, continuous integration, automated deployments, strict access and privilege escalation controls, vigilant monitoring, regular audits, incident response, penetration testing, staff training, and much more.

Answer Patients While on the Move

MedChat native iOS and Android apps make it easy to answer patients no matter where you are or when they text. Respond immediately when your team is available and set a custom auto-response for after-hours texts.

Coming Soon
MedChat App on iOS
MedChat App on Android

But wait, there's more

Live Chat

Improve conversions by reaching out with ease.

Two-Way Texting

Boost your business with better patient communication.