The verdict has been in for years: Patients across generations prefer messaging when communicating with your practice. Instead of wasting resources on phone agents that can only handle one call at a time, MedChat’s Two-Way Texting allows your team to have multiple conversations efficiently from any device. Your patients never again have to deal with long holds and endless transfers.
Phone conversations are no longer efficient. Because patients are plagued by robocalls, they often won’t answer a number they don’t recognize. (Two words: phone tag.) Having to download messaging apps and remember more passwords isn’t winning them over either. It’s no wonder 96% of patient complaints are related to customer service, with poor communication topping the list.
89% of consumers get frustrated when forced to make a phone call
98% of text messages are opened.
89% of consumers would like to use messaging to communicate with businesses.
95% of texts will be read within 3 minutes of being sent, with an average response time of 90 seconds.
Use a single number, or set up separate numbers for each department or location. Agents assigned to those phone lines handle the rest, initiating or responding to texts with current and prospective patients.
Numbers don't lie
Communicate with patients the way they want to and reap the benefits: with response rates to text messages 209% higher than outbound phone calls, your staff will get more done in less time. That includes...
MedChat has established a top-level security program dedicated to ensuring customers have the highest confidence in the way we manage their data. Our security program was constructed using the HIPAA, HITECH, HITRUST Common Security Framework, and ISO 27000 standards.
MedChat’s hyper-secure, HIPAA-compliant live chat seamlessly integrates with text conversations. When you need to collect PHI, MedChat’s Texting + Live Chat solution allows your staff to text with patients, then seamlessly move the conversation to secure Live Chat -- ensuring compliance across all interactions. Patients don’t need to download or install anything. It just works — and it’s always accessible right from their mobile device.
MedChat native iOS and Android apps make it easy to answer patients no matter where you are or when they text. Respond immediately when your team is available and set a custom auto-response for after-hours texts.