MedChat texting

Two-Way Conversational Texting, Built for Healthcare

The verdict has been in for years: Patients across generations prefer messaging when communicating with your practice. Instead of wasting resources on phone agents that can only handle one call at a time, MedChat’s Two-Way Texting allows your team to have multiple conversations efficiently from any device. Your patients never again have to deal with long holds and endless transfers.

MedChat texting product screen

No One Actually Likes Making Calls

Phone conversations are no longer efficient. Because patients are plagued by robocalls, they often won’t answer a number
they don’t recognize. (Two words: phone tag.) Having to download messaging apps and remember more passwords isn’t winning them over either. It’s no wonder 96% of patient complaints are related to customer service, with poor communication topping the list.

89% of consumers get frustrated when forced to make a phone call

No one actually likes making calls

A Look at the Numbers

90% of text messages are opened


98% of text messages are opened.

89% of consumers would like to use messaging to communicate with businesses


89% of consumers would like to use messaging to communicate with businesses.

95% of texts will be read within 3 minutes of being sent


95% of texts will be read within 3 minutes of being sent, with an average response time of 90 seconds.

Start texting in minutes.

Use a single number, or set up separate numbers for each department or location. Agents assigned to those phone lines handle the rest, initiating or responding to texts with current and prospective patients.

MedChat avatar

Hi. I need to make a payment on my bill. Can you help me with that?

User avatar

Hi, Ben. I can absolutely help. Let me send you a secure chat link and we'll get that taken care of for you.

Numbers don't lie

Text messaging is more effective than outbound calling

Communicate with patients the way they want to and reap the benefits: with response rates to text messages 209% higher than outbound phone calls, your staff will get more done in less time. That includes...

Appointment Scheduling

Revenue Cycle

Patient Surveys

And more...

Referral Management

Population Health


Text messaging is more effective than outbound calling
True enterprise security

True Enterprise Security

MedChat has established a top-level security program dedicated to ensuring customers have the highest confidence in the way we manage their data. Our security program was constructed using the HIPAA, HITECH, HITRUST Common Security Framework, and ISO 27000 standards.

Two-Way Texting & Secure Live Chat — Working as One for Seamless Healthcare

MedChat’s hyper-secure, HIPAA-compliant live chat seamlessly integrates with text conversations. When you need to collect PHI, MedChat’s Texting + Live Chat solution allows your staff to text with patients, then seamlessly move the conversation to secure Live Chat -- ensuring compliance across all interactions. Patients don’t need to download or install anything. It just works — and it’s always accessible right from their mobile device.

MedChat SMS chat
MedChat SMS chat

Answer Patients While on the Move

MedChat native iOS and Android apps make it easy to answer patients no matter where you are or when they text. Respond immediately when your team is available and set a custom auto-response for after-hours texts.

Coming Soon
MedChat App on iOS
MedChat App on Android

We offer secure Live Chat, too.
Interested in learning more?

Live Chat

Improve conversions by reaching out with ease.