Guide your patients to the
right level of care
Medchat's symptom checker & Triage Bot makes it easy for patients to get real-time feedback on clinical urgency and appropriate venue of care for their likely condition.
The ultimate digital front door
Most patients start their journey by researching symptoms. Medchat helps your organization become their preferred destination when seeking care. In less than 45 seconds, patients answer questions and receive links to recommended care.
- Minimize over and under-triage
- Prevent unnecessary visits
- Reduce cost of care
- Capture new patients
- Increase telehealth adoption
- Improve patient experience
- Reduce clinical uncertainty
- Enhance patient outcomes
Forward triage based on your protocols
Triage Bot can be customized based on operational and clinical policies and protocols set by your organization. The workflow is dynamically generated using a combination of algorithm results and business rules, from recent clinical events (e.g. recent ED visit or surgery), to geography.
Call Center Triage
In addition to patient facing deployments, Triage Bot supports non-clinical call center agents in making accurate, and timely triage recommendations. This allows your organization to improve the patient access experience, unify disparate triage workflows across locations and service lines, and maximize labor productivity.