Triage Bot

Guide your patients to the right level of care

Medchat's symptom checker & Triage Bot makes it easy for patients to get real-time feedback on clinical urgency and appropriate venue of care for their likely condition.

Talk to an expert
of patients engaged through organic search
of patients convert to a clinical encounter
of patients would use again when seeking care

The ultimate digital front door

Most patients start their journey by researching symptoms. Medchat helps your organization become their preferred destination when seeking care. In less than 45 seconds, patients answer questions and receive links to recommended care.

  • Minimize over and under-triage
  • Prevent unnecessary visits
  • Reduce cost of care
  • Capture new patients
  • Increase telehealth adoption
  • Improve patient experience
  • Reduce clinical uncertainty
  • Enhance patient outcomes

Forward triage based on your protocols

Triage Bot can be customized based on operational and clinical policies and protocols set by your organization. The workflow is dynamically generated using a combination of algorithm results and business rules, from recent clinical events (e.g. recent ED visit or surgery), to geography.

Call Center Triage

In addition to patient facing deployments, Triage Bot supports non-clinical call center agents in making accurate, and timely triage recommendations. This allows your organization to improve the patient access experience, unify disparate triage workflows across locations and service lines, and maximize labor productivity.

How long have you had symptoms? Do you have any serious, long term conditions? How much pain are you in? How quickly did your symptoms develop? CONTACT AGENT USE TRIAGE BOT TO ASSESS PATIENTS Based on your answers, we recommend: Primary Care Walk-in

Highest standards of clinical validation.

34 medical specialties covered & 6,000 conditions recognized

125,000 evidence-based reference sources

20 independent, peer-reviewed studies and articles on accuracy & efficacy

Accurately detects patient condition 96% of the time in peer reviewed study

20 years of practicing physician use and feedback

Valid for all patient ages (0-115+)

52 medical schools, nursing schools, and medical residency programs use Isabel to train the next generation of clinicians

Unlimited free text symptoms including 20,000 with auto-complete

Symptoms filtered through 18,000 lay and medical term synonyms